1. Scope
These terms govern every order placed on carronolivier.com with Carron Olivier, Rue du Mont-Blanc 5, 1201 Geneva, Switzerland (“the house”, “we”). They form an integral part of the contract concluded with the customer and prevail over any conflicting terms of the customer. The applicable version is the one in force on the day of the order.
The shop is open to consumers and to trade customers alike. The customer must have capacity of judgement and be at least 18 years of age.
2. The pieces offered
Every piece is in solid gold, hallmarked at the carat chosen (9, 14 or 18). The stones are created in a laboratory: hydrothermal emeralds and lab-grown diamonds. Their chemical composition, hardness and brilliance are those of the corresponding natural stone; their origin, however, is different, and this is stated on every product page as well as on the certificate of composition supplied with the piece.
Pieces are made to order. The characteristics stated (weight, dimensions, carat weight of surrounding stones) are reference values that may vary within the tolerances usual in fine jewellery. Photographs are retouched for presentation and do not render the scale or tone of the delivered piece exactly.
3. Prices
Prices are stated in Swiss francs (CHF) and are inclusive of all charges for Switzerland and Liechtenstein. As the house is not registered for Swiss value added tax, no VAT is charged and none appears on the invoice.
Prices displayed in euros (EUR) or US dollars (USD) result from an automatic conversion of the Swiss franc price. The amount actually debited may differ slightly depending on the rate applied by the institution issuing your means of payment.
For deliveries outside Switzerland and Liechtenstein, customs duties, import value added tax and clearance fees are payable by the customer and are not included in the price displayed (see the delivery policy).
The house reserves the right to change its prices at any time; the applicable price is the one displayed at the time of the order.
4. Formation of the contract
The presentation of pieces on the site is not an offer in the legal sense but an invitation to order. The contract is concluded when we confirm the order by email. We reserve the right to refuse an order, in particular where a stone is lastingly unavailable, where there is a manifest pricing error, or where there is serious doubt as to the customer's identity or solvency.
Before confirming an order, the customer is shown a summary allowing them to check the details and correct any input errors.
5. Payment
The price is payable in full on ordering, by the means of payment offered at checkout. Payment data are processed directly by the payment providers; we have no access to them.
Manufacture begins only once payment has actually been received.
6. Size, engraving and personalisation
For rings, the ring size is confirmed with the customer after the order, at no extra cost. The making period runs from that confirmation. If the customer does not reply within thirty days of our request, we reserve the right to cancel the order and refund the price paid.
Engraving and personalisation requested by the customer are carried out on the basis of the information they supply; its accuracy is their responsibility. Engraved or personalised pieces are not taken back (see the returns policy).
7. Making and delivery times
The indicative making time is ten to fifteen working days, to which shipping time is added. These are not fixed dates within the meaning of art. 108 no. 3 CO. In the event of significant delay the customer is informed and may, if the delay exceeds thirty days, withdraw from the order and obtain a full refund.
Shipping arrangements, destinations served and the transfer of risk are set out in the delivery policy, which forms an integral part of these terms.
8. Returns and refunds
Orders placed on a website are not subject to the right of revocation under art. 40a ff. of the Swiss Code of Obligations, whose scope is limited to the situations listed in art. 40b CO (canvassing at the home or workplace, on public transport or the public highway, at a promotional event, or by telephone).
The house nevertheless grants, of its own accord, a contractual right of return of thirty days, on the conditions set out in the returns and refunds policy, which forms an integral part of these terms.
Customers resident in the European Union additionally benefit from the fourteen-day right of withdrawal under Directive 2011/83/EU, in the cases and on the terms it provides. The contractual thirty-day right of return granted by the house is wider and applies in its place where it is more favourable to the customer.
9. Warranty against defects
The statutory warranty against defects applies in accordance with art. 197 ff. of the Swiss Code of Obligations. Any claim under the warranty becomes time-barred two years after delivery (art. 210 para. 1 CO).
In accordance with art. 201 CO, the customer inspects the piece on receipt and reports any apparent defect without delay, and in any event within seven days. Hidden defects must be reported immediately upon discovery. Failing that, the piece is deemed accepted.
Where a defect is established, the house chooses between repair, replacement and refund. The customer retains the rights the law affords them if that choice does not resolve the matter.
The following are not defects and are not covered: normal wear, scratches and distortion resulting from use, damage following an impact, contact with chemicals or intervention by a third party, and the loss of stones due to unsuitable use. Gold of 9 and 14 carat is harder but less resistant to distortion than 18 carat gold; emerald, mined or lab-created alike, is a stone sensitive to impact.
10. Care
Pieces are cleaned with warm soapy water and a soft brush. Ultrasonic cleaners, chlorinated products and alcohol-based cosmetics are to be avoided, particularly on emeralds. Jewellery should be removed before sport, swimming and sleep.
11. Retention of title
Pieces remain our property until the price has been paid in full. The customer undertakes to co-operate in the formalities for registering the retention of title within the meaning of art. 715 of the Swiss Civil Code if we so request.
12. Force majeure
The house is not liable for non-performance or delay resulting from an event beyond its reasonable control, in particular interruption of the supply of stones or metal, strike, damage affecting the workshop or a decision of an authority.
13. Data protection
Personal data are processed in accordance with the privacy policy, which forms an integral part of these terms.
14. Amendment of these terms
The house may amend these terms at any time. The version applicable to an order is the one published when that order was placed.
15. Partial invalidity
If any provision of these terms should be void or unenforceable, the remaining provisions retain their validity. The defective provision is replaced by a valid one whose economic effect comes closest to that intended.
16. Governing law and jurisdiction
These terms and any contract concluded on their basis are governed by Swiss law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980.
Jurisdiction lies in Geneva. Mandatory jurisdictions in favour of consumers are reserved, in particular art. 32 of the Swiss Code of Civil Procedure and, for customers domiciled in a Contracting State, art. 15 to 17 of the Lugano Convention: the consumer retains the right to sue before the court of their own domicile and may only be sued there.
17. Complaints
Any complaint may be addressed to us at carronetolivier@gmail.com. We undertake to reply within five working days and to seek an amicable solution before any proceedings.
Last updated: 1 September 2026