1. Scope
These terms and conditions govern every order placed on carronolivier.com with Carron Olivier, place des Eaux-Vives 10, 1207 Geneva, Switzerland (“the House”, “we”). They form an integral part of the contract concluded with the customer and prevail over any conflicting terms of the customer. The applicable version is the one in force on the day of the order.
The shop is open to consumers and business customers alike. The customer must have capacity of discernment and be at least 18 years old.
2. Pieces offered
The House offers two lines. The material of each piece is stated on its product page.
Fine Jewelry. Pieces in this line are made of solid gold in the chosen fineness (9, 14 or 18 carat). They are engraved with the gold fineness in three digits — 375, 585 or 750 thousandths — and with the House's responsibility mark, approved by the competent Swiss federal office, and come with a signed composition certificate.
Essentials. Pieces in this line are made of brass coated with a thin layer of 18 carat gold of about 0.5 micrometres. They are not solid gold, are not plated articles within the meaning of the precious metals control legislation and bear neither fineness nor hallmark. The coating fades gradually with wear; this is normal.
Unless stated otherwise on the product page, stones are created in a laboratory: hydrothermal synthetic emeralds and laboratory diamonds. Their chemical composition, hardness and brilliance are those of the corresponding natural stone; their origin, however, differs, and this is stated on every product page and, for the Fine Jewelry line, on the composition certificate. Some Essentials pieces carry cultured pearls or onyx, named as such on their page.
Pieces are made to order. The stated characteristics (weight, dimensions, carat weight of accent stones) are reference values that may vary within the usual tolerances of jewellery making. Photographs are retouched for presentation and do not exactly render the scale or colour of the delivered piece.
3. Prices
Prices are shown in Swiss francs (CHF) and include all costs for Switzerland and Liechtenstein. As the House is not registered for value added tax, no Swiss VAT is charged or shown on the invoice.
Prices shown in euros (EUR) are set by the House or result from a conversion of the Swiss franc price. The amount actually charged may differ slightly depending on the rate applied by the issuer of your payment method.
For deliveries to the European Union countries served, displayed prices include import value added tax and customs duties, which are paid by the House. Nothing is collected on delivery (see the shipping policy).
The House may change its prices at any time; the applicable price is the one displayed when the order is placed.
4. Conclusion of the contract
The presentation of pieces on the site is not an offer in the legal sense but an invitation to order. The contract is concluded when we confirm the order by email. We reserve the right to refuse an order, in particular if a stone is unavailable for a long period, in case of an obvious pricing error or of serious doubt about the customer's identity or solvency.
Before confirming the order, the customer sees a summary allowing them to check its details and correct any input errors.
5. Payment
The full price is due on ordering, by the payment methods offered at checkout. Payment data are processed directly by the payment providers; we have no access to them.
Making begins only once payment has actually been received.
6. Size, engraving and personalisation
For rings, the finger size is confirmed with the customer after the order, at no extra cost. The making period starts from this confirmation. If the customer does not reply within thirty days of our request, we reserve the right to cancel the order and refund the price paid.
Engravings and personalisations are carried out on the basis of the customer's instructions, whose accuracy is the customer's responsibility. Engraved or personalised pieces are not taken back (see the returns policy).
7. Making and delivery times
The indicative making time is 12 to 18 working days, plus the delivery time. These periods are not fixed deadlines within the meaning of art. 108 no. 3 CO. In case of significant delay, the customer is informed and may, if the delay exceeds thirty days, cancel the order and obtain a full refund.
Shipping methods, countries served and transfer of risk are set out in the shipping policy, which forms an integral part of these terms.
8. Returns and refunds
Orders placed on a website are not subject to the right of revocation of art. 40a ff. of the Swiss Code of Obligations, whose scope is limited to the situations listed in art. 40b CO (doorstep or workplace selling, on public transport or the public highway, at a promotional event, or by telephone).
The House nevertheless voluntarily grants a contractual thirty-day right of return, on the conditions set out in the returns and refunds policy, which forms an integral part of these terms.
Customers resident in the European Union also benefit from the fourteen-day right of withdrawal provided for by Directive 2011/83/EU, in the cases and according to the terms it provides. The House's contractual thirty-day right of return is broader and replaces it where it is more favourable to the customer.
9. Warranty for defects
The statutory warranty for defects applies in accordance with art. 197 ff. CO. Any warranty claim is time-barred two years after delivery (art. 210 para. 1 CO).
In accordance with art. 201 CO, the customer inspects the piece on receipt and reports any apparent defect without delay, and in any case within seven days. Hidden defects must be reported immediately after their discovery. Failing this, the piece is deemed accepted.
Where a defect is established, the House chooses between repair, replacement or refund. The customer retains the rights granted by law if this choice does not succeed.
The following are not defects and are not covered: normal wear, including the gradual fading of the gold coating of Essentials pieces, scratches and deformation resulting from use, damage caused by impact, contact with chemicals or work by a third party, and loss of stones due to inappropriate use. 9 and 14 carat gold is harder but less resistant to deformation than 18 carat gold; emerald, natural or synthetic, is sensitive to impact.
10. Care
Clean pieces in lukewarm soapy water with a soft brush. Avoid ultrasonic cleaners, chlorinated products and alcohol-based cosmetics, especially on emeralds. Remove jewellery before sport, swimming and sleep. Keep Essentials pieces away from water, perfume and perspiration, which speed up the wear of their coating.
11. Retention of title
Pieces remain our property until the price has been paid in full. The customer undertakes to cooperate, at our request, in registering the retention of title within the meaning of art. 715 CC.
12. Force majeure
The House is not liable for non-performance or delay resulting from an event beyond its reasonable control, in particular an interruption in the supply of stones or metal, a strike, an incident affecting the workshop or a decision by an authority.
13. Data protection
Personal data are processed in accordance with the privacy policy, which forms an integral part of these terms.
14. Changes to these terms
The House may change these terms at any time. The version applicable to an order is the one published when the order is placed.
15. Partial invalidity
If any clause of these terms is void or unenforceable, the other clauses remain valid. The invalid clause is replaced by a valid provision whose economic effect comes closest to that intended.
16. Governing law and jurisdiction
These terms and any contract concluded on their basis are governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980.
The place of jurisdiction is Geneva. Mandatory jurisdictions in favour of consumers are reserved, in particular art. 32 of the Civil Procedure Code and, for customers domiciled in a contracting state, arts. 15 to 17 of the Lugano Convention: consumers may bring proceedings before the courts of their own domicile and may only be sued there.
17. Complaints
Complaints may be sent to carronetolivier@gmail.com. We undertake to reply within five working days and to seek an amicable solution before any proceedings.
Last updated: 24 October 2026